Government website registered with the Digital Government Authority
Service Level Agreement
The Saudi Irrigation Organization Irrigation (SIO) confirms its keenness to achieve customer satisfaction by always making the official website services available to them at all times. Here we provide a list of the official website services that have achieved compliance with these standards, in addition to the maximum time for providing the service. Note that this time does not include completing deficiencies if the customer does not provide all the required information, nor does it include the time spent in processing transactions by a third party such as other government agencies. If the nature of the transactions requires this, customers must also adhere to the terms and conditions for each service as described in the SIO’s electronic services guide. All electronic services will be added successively to this list.
The portal includes a section to help and support the beneficiaries. This section provides everything the visitor to SIO Rai platform needs, taking into account that it suits the largest possible number of visitors. For this reason, readable content and media materials have been provided in various forms, in addition to detailed information and links to some forms of Help such as: Frequently asked questions.
The SIO portal places the confidentiality of its users’ and visitors’ information at the top of the list of priorities, and the portal’s management makes every effort to provide high-quality services to all beneficiaries through the privacy and confidentiality of information document.
The portal administration is committed to interacting and responding to inquiries received through page contact us.
| Service | Expected Completion Time | Service Availability (Hour/Day) |
|---|---|---|
| Supplier Payments | Instant | 24/7 |
| Administrative Transactions | One working day for submission | 24/7 |
| Communication with the CEO | One working day | During official working hours |
| Irrigation Terminology | Instant | 24/7 |
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